Privacy Policy

UAE General Civil Aviation Authority "We", "us", "our", "GCAA") is committed to protecting your privacy and will collect no personal information about you unless you choose to provide that information to us. Personal information may include Name, Contact number (phone or mobile) & E-mail address, physical address, etc. By using this website, you approve and accept these terms and conditions for privacy. This privacy policy covers the site www.gcaa.gov.ae and our mobile application.

If you have any questions or concerns about our privacy policy or practices, please contact us at info@gcaa.gov.ae. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact the dispute resolution provider at Privacy Policy.

We may update this privacy statement to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices. If we make any material changes, a notice will be posted on our website prior to the change becoming effective, along with the updated Privacy Policy.

Browsing Website:

When you visit the GCAA website to browse information —reading pages, viewing photographs, or downloading information for example—we will gather and store certain information about your visit automatically.

We collect your location based information for the purpose of guiding users to nearest GCAA offices, GCAA-approved Organizations and GCAA examination purposes only. We shall not share this information with any commercial purposes. If you no longer wish to allow us to collect or use your location based information, you may turn this off at the device level or discontinue use of the application.

This gathering and storing of information is separate from the activity described as monitoring in our Security Notice.

Information gathered automatically is used for, among other things, site management, compiling reports of usage statistics, and, in the case of suspected unauthorized activity, for law enforcement and possible criminal prosecution.`

The following are representative of the types of information automatically collected and stored in log files about your visit:

• The Internet domain and Internet Protocol (IP) address from which you access our Web site;
• The type of Internet browser and the operating system of the computer you use to access our site;
• The date and time you visit our site;
• The pages you visit on our site;
• If you linked to our Web site from another Web site, the address of that Web site;
• And, if you linked to our Web site from a search Web site, the address of that Web site and the search term you used.

We do not link this automatically collected data to other information we collect about you. we may combine this automatically collected log information with other information. We do this to improve our E-services, M-Services and other related services we offer you via our website and Mobile application.

We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile app.

We may also collect another person’s name and email address, for you to be able to add a “User” to your Account. We use this information to set up their login credentials for them to be able to log in to the GCAA website. If your added “User” would like to request that their information be removed from our database, please have them contact us at info@gcaa.gov.ae

Tracking Technologies:

Technologies such as: cookies, beacons, tags and scripts are used by GCAA and our affiliates, or analytics or service providers. For analytical services, GCAA may collect some PII as mentioned in the section for Browsing Website. These technologies are used to record customer preferences to re-direct them to their preferred languages, in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole.

We use cookies only to track customer preferences such as language preferences, themes and kind of e-services accessed etc. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

The GCAA uses Google Analytics, which generates statistical information about website use, using cookies which are stored on users´ computers. Google stores this information, and its privacy policy can be viewed at Privacy Policy.

Online Registration to avail E-Services:

Except as otherwise indicated, if you register online for creation of an account for example to avail the E-Services, using our online form and provide us your personal information, we will use the information only to create your account and serve you. We also ask you to create a username so that you may access your account. Once you have created an account we will provide you the password along with Welcome Email.

Registered users, if they have opted to receive updates and notifications, may get email notifications on the updates on GCAA regulations, updates on license guidelines and updates related to any other E-services.

Registered users, if opted, may get email notifications on the updates on GCAA regulations, updates on license guidelines and updates related to any other E-services. If you no longer wish to receive email notifications from us, you may opt-out by emailing us at info@gcaa.gov.ae.

GCAA does not warrant that the operation of GCAA’s website will be uninterrupted or error free, or that the content of the website will be free from Viruses. In the event that GCAA notifies registered users of any known interruption or irregularities in the operation of the website, the registered user shall take such computer security related steps which may be reasonably required by the GCAA under the circumstances to prevent or mitigate potential losses arising from such interruption or irregularities.

Online Resume Submission:

The resume data you do submit will be used for employment consideration only and will be stored in an internal resume tracking system for one year. Your data is only available internally to a limited number of hiring officials. Unless authorized by you, GCAA shall not share it with other federal hiring officials or organizations internally/externally. Along with resume, your relevant personal information shall be collected.

Communicating via email, online-form using Contact Us & Feedback Page:

Except as otherwise indicated, if you choose to submit a question/feedback or comment using our online form and provide us your name and e-mail or postal address, we will use that information only to respond to your question or comment.

• We will not share your name, e-mail, or postal address with any third party, other than as described in our Security Notice.
• We will not create individual profiles with the information that you have provided.
• Under no circumstances will we give your name, e-mail, or postal address to any private organization, commercial or otherwise.

When you download and use our Services, we automatically collect information on the type of device you use, operating system version, and the device identifier (UDID).

Information Sharing:

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties. We may provide your personal information to companies that provide services to help us with our business activities such as processing your payment or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

In certain situations, GCAA, as a Federal Authority, may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Access and Choice to Personally Identifiable Information:

Upon request GCAA will provide you with information/details of your PI and about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at info@gcaa.gov.ae.

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete inaccuracies or remove it by making the change on our member page or you may contact us at info@gcaa.gov.ae.

Our third party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising click . Please note you will continue to receive generic ads.

You may sign-up to receive newsletter or other communications from us. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or by contacting us at info@gcaa.gov.ae.

Data Retention:

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at info@gcaa.gov.ae. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Surveys:

From time-to-time we may provide you the opportunity to participate in surveys on our site. If you participate, we will request certain personal information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information such as email address and operator or company name.

We use this information to determine whether or not the information provided on our site was helpful.

Frames:

Some of our pages utilize framing techniques to serve content to / from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to GCAA.

Social Media (Features) and Widgets:

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, the page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Public Forums:

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at info@gcaa.gov.ae. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Security:

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, we cannot guarantee its absolute security.

When using our site and providing information, we encrypt the transmission of that information using secure socket layer technology (SSL).

Links to Other Sites:

This Web site contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Website.

Contact Us

info@gcaa.gov.ae OR 
UAE General Civil Aviation Authority 
Street #4 Zayed Sports City 
Abu Dhabi PO Box 6558 
United Arab Emirates